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Frequently Asked Questions

30 Day Return

What is the return process ?

The return process is easy. Contact Danmats to get the return slip and insert the return note into the package. Place the return label outside of the parcel. Drop off at USPS service point. Notify us with the tracking number and you will get full refund within 5 working days after the return package is delivered to our warehouse.

Do I need to repack it as the original form received ?

We encourage you to repack it as the original form because we want to donate our bedding items in a good condition. If you have difficulty on repacking, you can put it inside the return bag.

Where will my returned products go ?

Danmats will donate them to charity and those in need. 

About Bed Sets

What is French linen?

It is deprived from flax plant which is grown in France. Thanks to the hollow fiber of flax, linen fabrics provide natural heat regulating properties. Pure luxury is how many of our customers like to describe it.

What is long staple cotton ?

Fine and strong yarn is made with long staple cotton fibers. The bed sheet made with long staple cotton is soft, breathable and durable.

What is twill weaving?

Twill is one of the major types of textile weaves. Twill weaving makes the front and back looking the same. It is well known for its durability.

Do you have any showroom ?

No. The best place to touch and feel the bed set is at your home. You can match the design with your bedroom.

How to wash the bed set in order to keep it in good condition ?

French linen : Machine wash with COLD water and moderate cycle.                                         

                           Laundering with mild detergent

Sateen & Twill : Machine wash with cold or warm water and moderate cycle.                             

                           Laundering with mild detergent

Why is Danmats bed set cost less than those in retail stores ?

Unlike traditional bed set companies, we don’t waste money on showroom rents and sales people. We pass the savings on providing better material and sell directly online to you. 

About Delivery

How long does it take for my order to arrive?

Orders can be delivered within 1-2 days ( about 3 days for outlying islands and restricted area) generally.

Where do we ship to ?

We ship to anywhere in United State or Canada with free shipping. We provide worldwide shipping with variable shipping fee. Please contact us for all logistic fees including tariffs for the shipments to overseas. Items shipping to overseas or non- Canadian aera are not entitled to either the refund and exchange policy. Apologies for any inconvenience caused.

Can I change my delivery address ?

We can change your delivery information as long as your item has not been dispatched. It is difficult for us to change your details when it is sent out. However please contact our team and we'll do our best to help.

About Payment

Can I buy now and schedule my delivery at a later date ?

Yes, please specify your preferred delivery date in the remark when you place the order. Please note that we only deliver on Monday to Saturday, excluding public holidays. It is also worth noting that our 30 day refund policy starts counting from the day the order is purchased.

Is it safe to enter my payment details online?

We take security seriously and offer safe, reliable payment methods. If you are paying by debit or credit card, your payment details are automatically encrypted when you enter them. When paying by bank transfer you will be making the payment in the secure environment of your bank’s online systems.

What payment method do you accept?

Danmats accepts Visa, MasterCard, Paypal and Bank Transfer. Please note that there are no surcharges for any transactions.

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